Las Vegas College - Henderson, NV Campus
Req #: 09-2528
SUMMARY:
Support the Academic Department and online student retention by providing online students an opportunity to discuss issues and concerns and participate in problem solving. Plan, implement, and direct programs and services that assist online students to re-enter, continue, and complete their academic programs. Assist online students to successfully complete online courses. Evaluate and resolve student inquiries, issues, and problems, and ensure appropriate action is taken to the satisfaction of the online student, Company, and/or regulatory agencies in compliance with policy, procedures and legal requirements.
RESPONSIBILITIES INCLUDE:
- Meet or exceed budgeted goals for on-line enrollments.
- Assist with registration of online students and manage text book allocation for online classes.
- Assist students with online orientation and assist with computer log in problems.
- Contact online students who do not log in during first week of classes to determine reason and assist online students with any issues.
- Contact online students who do not turn in homework or who have not logged in recently to determine reason.
- Maintain current online student tracking system and supply Academic Department with online student information for incorporation into Institutions student files when required.
- Evaluate transcripts and ensure transfer credits are updated in system and on audit sheets.
- Assist in monitoring and evaluating audit sheets in conjunction with the Dean and/or Academic Program Directors.
- Provide online class offering listings to the Academic Dean, Academic Program Directors, Instructors and students.
- Monitor online students that have withdrawn to establish reason for withdrawal and possibility for re-entry.
